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Terms Conditions — What You Agree to When You Open an Account

These terms set out how cb99 operates for Bangladesh account holders — what you can access, how bKash Nagad Rocket deposits work, and what we expect from you. Availability depends on your local law and eligible regions.

Account eligibilityPayment termsWithdrawal rulesGame accessSupport paths

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POLICY CONTACT

Reach Us About Terms or Account Issues

If a clause in these terms is unclear or you need to raise an account issue — a withdrawal hold, a verification request, or a login block — our Bangladesh support team handles it through the channels below. We aim to reply within a few hours during peak hours; wallet-verification questions usually take longer because we check the name match manually.

Live Chat Open the chat bubble in the bottom-right corner of any page when you are logged in; our team sees your account history and can answer terms questions or start a verification review on the spot.

Email Support Send your question or dispute detail to our support address with your registered mobile number and account username; we reply with next steps or the documents we need to resolve your case.

FAQ Library Browse common terms questions — account limits, withdrawal times, bonus wagering rules, and bKash Nagad Rocket deposit steps — in our help centre before opening a ticket if you prefer self-service.

POLICY FRAMEWORK

How We Handle Accounts, Data and Disputes

These terms exist to keep the platform fair for everyone who funds with bKash, Nagad or Rocket and expects their balance to move cleanly. We explain below how we store your data, why we ask for verification documents, how long we keep records, and what happens if you want to close your account or dispute a transaction.

Data Handling

We collect your mobile number, wallet details and device identifier when you register; that data stays in our system to verify deposits and withdrawals.

Account Security

You are responsible for keeping your login credentials private; if someone else accesses your account and places bets or requests a withdrawal, we treat those actions as yours unless you report the breach immediately through live chat or email.

Record Retention

We keep account transaction logs, game history and chat transcripts for regulatory and dispute-resolution purposes; if you close your account we archive your data for the period required by financial record-keeping standards, then delete it.

Dispute Resolution

If you believe a withdrawal was delayed unfairly or a game result was incorrect, contact support with your bet ID or transaction reference; we review the provider log and payment gateway record, then explain the outcome or reverse the hold…

How We Frame These Terms for Bangladesh

cb99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We built cb99 for mobile-first access across Bangladesh — Dhaka, Chittagong, Sylhet and beyond — so you can open the lobby on your phone, fund with bKash Nagad or Rocket, and move between slots, live tables and sportsbook markets without leaving the page. These terms apply

1
when you create an account and use our platform. You agree that access depends on local law in your region; we do not make legal claims about eligibility and it remains your responsibility to check whether online gaming is permitted where you are. Your account is
2
personal — one account per person, verified with your mobile number and wallet details. We reserve the right to ask for identity documents if a withdrawal or deposit pattern raises a verification question. Deposits via bKash, Nagad and Rocket usually clear in under two minutes; withdrawals
3
follow a manual review step to confirm the wallet name matches your account holder name. Game outcomes are determined by the provider's random-number system; we display results as the studio supplies them and do not alter RTPs or card sequences. If you breach these terms —
4
multiple accounts, chargebacks, bonus abuse, or providing false verification documents — we may suspend your account and withhold balances pending investigation. Disputes are handled through our support channels first; any unresolved claim follows the process described in the dispute-resolution section below. We update these terms periodically;
5
continued use after an update means you accept the revised version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms & Conditions

We allow one account per person; if our system flags duplicate mobile numbers or wallet names we will suspend the newer account and ask you to verify which one you want to keep, then move any clean balance across.

No — withdrawals must go back to the same wallet you used for deposits so we can confirm the account holder name matches; if you need to change wallets, contact support with ID proof and we will update your verified payment method.

We do not cancel legitimate withdrawals based on win size; we do review large requests manually to confirm the wallet and account details match, which may add a few hours to the release time, but we pay out verified wins in full.

Bonus terms are a separate document linked from the promotions page; these general terms say only that you must complete any wagering requirement before requesting a withdrawal, and that we void bonus balances if we detect abuse like opposite-bet hedging.

We post updates on this page and send a notification to your account inbox; continued use after the update date means you accept the revised terms, but if you disagree with a material change you can close your account and withdraw your balance before it takes effect.

The terms are the same across Bangladesh; access to the platform itself depends on whether local law in your region permits online gaming, which is your responsibility to confirm — we do not make legal determinations about eligibility by city or district.

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