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How We Handle Your Privacy

We collect only what we need to run your account, process bKash, Nagad and Rocket transactions, and answer support tickets. Everything you share stays within the scope of delivering the platform — no third-party resale, no broad marketing lists.

Account data for login and verificationMobile wallet details for deposits and withdrawalsDevice and session logs for securitySupport history to resolve your requestsCookie data to keep you signed in
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cb99 How We Handle Your Privacy
DATA HANDLING

How We Protect Your Information

We encrypt your login session, hash your password so even our team cannot read it, and log every account action so we can audit suspicious activity. Your bKash, Nagad and Rocket transaction references are stored separately from your identity details, and we never ask for your mobile wallet PIN. Cookies keep you signed in and remember your language preference — you can clear them anytime, though you will need to log in again.

Session Security

Every login generates a unique session token tied to your device. If you sign in from a new phone or browser, we ask for an OTP sent to your registered number to confirm it is you before granting access.

Payment Data

When you deposit via bKash, Nagad or Rocket, we record the transaction ID and amount but not your wallet credentials. Withdrawal requests trigger a manual review where we check the transaction history and account status before releasing funds.

Retention Policy

Active account data stays on our system as long as you use the platform. After you close your account, we keep transaction and verification records for the period required by financial compliance, then delete personal identifiers while retaining anonymised statistics.

Your Rights

You can request a copy of your data, ask us to fix incorrect details, restrict how we use your information, or close your account and request deletion. Contact support with your request and we will guide you through the verification and completion process.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what data we hold, correct something, or ask how we use your information, our support team handles those requests the same way we handle payment and account questions — through live chat during support hours or email for detailed inquiries. We aim to respond within one business day and walk you through the process.

Live Chat Open the chat bubble on any page and tell the agent you need help with a privacy or data request. They will verify your account and either handle it immediately or escalate to the data team with your reference number.
Email Support Send your request to our support email with your registered mobile number and account username so we can confirm identity. Include exactly what you need — data export, correction, deletion — and we will reply with next steps and expected timeline.
Account Settings Some privacy controls live in your account settings page — toggle marketing notifications, review your recent sessions, and see the devices currently signed in. For deeper changes like full data export or account closure, contact support directly.

Privacy Policy Questions

We collect your mobile number, email, username and password for login, plus device and IP data for security. When you deposit via bKash, Nagad or Rocket, we record the transaction reference but not your wallet PIN or full credentials.

We share transaction data with payment processors to complete bKash, Nagad and Rocket deposits and withdrawals, and with game providers to load your session. We do not sell your information to marketing lists or unrelated third parties.

Contact support via live chat or email with your registered mobile number and account username. Request a data export, correction or account closure, and we will verify your identity then process it within a few business days.

We use session cookies to keep you signed in, preference cookies to remember your language, and analytics cookies to understand how visitors navigate the site. You can clear cookies in your browser settings, though you will need to log in again.

Active account data stays on our system while you use the platform. After closure, we retain transaction and verification records for the period required by financial compliance, then delete personal identifiers and keep only anonymised statistics.

We store only the transaction reference and amount, never your wallet PIN or full credentials. Deposits and withdrawals are encrypted in transit, and withdrawal requests go through manual verification before funds are released to your wallet.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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